Are You a Smart Sponsor?

April 5, 2012

Are you a Project Sponsor? Yes, if you launch projects and are accountable for their success.

Some clues that you might not be a Smart Sponsor:

  • You wonder why your department’s projects don’t finish on time … or ever … even though everyone is working hard
  • You suspect your department has too many projects
  • You’ve noticed that most meetings are spent getting everyone on the same page instead of focusing on the work

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One of my office neighbors asked me about how I handle “problem” team members. His examples were:

  • the team member who doesn’t provide good estimates
  • the team member who doesn’t stop talking in meetings

In each case, and I argue, in most cases, there are no problem team members. I firmly believe that most people want to do their job well. However, people are often misunderstood, or they don’t understand what they’ve been asked to do.

As project managers, we must ensure that we don’t jump to conclusions. Just because we have a clear picture of what needs to be done, that doesn’t mean that anyone else shares that understanding. We must use the tools of project management, especially the Work Breakdown Structure, the Schedule, and the Risks List, to build that shared understanding.

Here’s my take on the answer to my friend’s specific questions. First, the person who has trouble estimating has a lot of company. Few people estimate well when they start out. That’s why I’m such an advocate for time tracking. Until a person builds up a history of how it long it takes to do certain tasks, it’s very hard to develop accurate estimates. I use Liquid Planner every day, and I take advantage of its timing feature to keep track of how well my effort estimates match my actuals. Second, when dealing with someone (like myself) who talks a lot in meetings, it’s important that the meeting facilitator explicitly asks the quieter members of the team to speak. There are kind and gentle ways of telling the extrovert that you’re grateful for her comments, but that you’d like to hear from others as well.

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Who is the Project Sponsor?

March 27, 2012

The project sponsor is the senior leader accountable for the project’s success. The sponsor usually has financial responsibility for the project. He is placed high enough in the organization to be able to resolve inter-department disputes. He should represent the recipients of the project’s results. For example, if the project will result in a tool [...]

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Blaming the Stakeholders

March 23, 2012

I often hear technical people say: “my customer won’t make a decision and therefore I can’t begin work.” Our job is to make it easy for our customers and stakeholders to make decisions. Try asking them questions to figure out where they are stuck. Can you prototype an interface so that they have something to [...]

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Jeff’s Rule of Email

March 16, 2012

I’m teaching a course in Managing Projects for Healthcare Administration at the Marlboro College Graduate Center. We were discussing communication and specifically email. Jeff mentioned the frustration that results whenever he sends out an email that includes more than one request, but invariably the replies only include responses to the first request — any other [...]

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Curriculum for a Consulting Project Manager 101 Class

March 9, 2012

The Project Management Institute (PMI) has many different Special Interest Groups (SIGs) in order to meet the needs of its 250,000 members. The latest issue of the PMI Consulting SIG Newsletter asked the question: What should be the curriculum if we had a Consulting Project Manager 101 Class? Here are my thoughts: The book “Flawless [...]

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Are team building exercises bad for introverts?

March 2, 2012

Here’s an interesting discussion from Tech Republic about the value of team building exercises. http://blogs.techrepublic.com.com/career/?p=119 Several self-described nerds wrote in to say that they find the team building exercises that have been designed by extroverts to be truly horrific for introverts. One contributer, who calls herself Server Queen, said I find that kind of thing [...]

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Meetings are not Deliverables

February 24, 2012

When I ask my project management students to develop their first work breakdown structure, there are inevitably a few meetings listed as deliverables. I feel strongly that a meeting itself should never be considered a deliverable. Meetings are held in order to achieve an objective. Therefore, we can list the desired outcome of the meeting [...]

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Writing the Work Breakdown Structure

February 17, 2012

The WBS is a mythic document in Project Management. Every text reminds us that the WBS is the foundation of the project plan. But what the heck is it? Perhaps appropriately, I’ve found a lot of mythology on this topic. So let’s talk about what it is and how to build it. I should begin [...]

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Involve Your Customers

February 10, 2012

First and foremost, this means listening to your customers. Early on in the project, your team must spend time with customers and end users. Make sure the project team understands the requirements from the users’ point of view. As you move from planning into project development, try to create prototypes of the end product. If [...]

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